Shipping policy

Thank you for shopping at THENEWSEOUL. We are delighted to offer free shipping on all orders. Below, you will find important information regarding our shipping policies to ensure a smooth and satisfactory shopping experience. This policy describes shipping information for the United States.

Shipping Charges:

We offer free international shipping on all orders. 

Every effort is made to dispatch your order as quickly as possible.

Delivery Time

The delivery time is 1-3 business days for countries within the EU.

The delivery time is 5-7 business days for countries outside the EU.

All orders are processed within 24-48 hours from the date of purchase.

  • Handling Time: The handling time is 1-2 business days (Mon-Fri).
  • Transit Time: The transit time is 4-5 business days (Mon-Fri).
  • Order Cut-off Time: 5:00 PM (UTC−05:00) Eastern Standard Time (New York).

The delivery time depends on the shipping conditions and location. Please note that shipping times may be extended during peak seasons or public holidays.

Methods of Delivery

  • DHL, FedEx, or UPS.

Change of Address

Once the delivery is on its way, we cannot change the address. Please email us at contact@thenewseoul.com within 3-4 hours of placing your order if you need to change the delivery address.

Cancellation

We do not accept order cancellations after delivery. If you want to cancel, inform us within 3-4 hours after placing your order.

Order tracking and confirmation of shipment

Each order has a tracking number when it is dispatched. This enables you to track the progress of your cargo at every stage. You may check the status of your order Here.

Lost or damaged items

If an item is damaged, faulty, or missing during shipping, please contact our customer service team at contact@thenewseoul.com within 48 hours for help. We may seek photographic documentation of the damage or defect for evaluation reasons.

See our Return and Refund Policy for more information about our return and refund policies.

If you have any questions about our Shipping Policy, please contact us at

Store Name: THENEWSEOUL

Phone: +82-10-7401-4333

Email: contact@thenewseoul.com

Business Hours: Monday to Sunday between 10am - 8pm EST