The delivery time to countries within the EU is 1-3 business days and 5-7 business days for countries outside the EU.

All orders are typically processed within 24-48 hours from the date of purchase.

Please note that shipping delays may happen due to unforeseen circumstances such as severe weather conditions or public holidays.

The fastest way to exchange and ensure our customers get what they want is to return the item first, and once the return is accepted, make a separate purchase for the new item.

At THENEWSEOUL, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@thenewseoul.com.

If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Returns shipped after the 14-days will not be accepted and shipped back to the original dispatch address. Please initiate any return requests within 14 days to ensure smooth processing.

We will provide you with the return labels to the designated warehouses. In order to ensure smooth and efficient returns, we want to make sure you are aware of the correct return address for designated warehouse.

Please be extremely careful when returning products and ensure that you use the correct return address corresponding to the warehouse from which you received the items. Sending returns to an incorrect warehouse location will result in a 20% restocking fee, as it incurs additional handling and logistics costs.

We value your business and are committed to providing you with the best service possible. Should you have any questions or need further assistance regarding returns or any other matter, please don’t hesitate to reach out to our customer support team.

You can always contact us for any return question at contact@thenewseoul.com.

Thank you for your understanding and cooperation.

At THENEWSEOUL, we are committed to selling authentic products sourced directly from authorized and reputable dealers. Customer satisfaction is our top priority, therefore, we ensure product quality by adopting a zero-tolerance policy towards counterfeit goods and/or replicas sold on our platforms.

To protect consumers, brand owners and legitimate sellers and to maintain the integrity of our marketplaces, we take a broad range of measures to prevent counterfeit and pirated goods from being offered and sold on our marketplace


Authenticity Assurance

• All of the products featured in our portfolio come with the assurance of authenticity and all items are genuine branded goods delivered in original boxes and with original tags.
• All of the products we have in our store are 100% authentic products. The products are purchased directly from the brands, licensees, or official authorized distributors. We personally verify the authenticity of the products, and every product comes with the original tag attached.
• The products are stored in the warehouses located across the globe. To emphasize, Michael Kors, Coach, and Torry Burch products are stored in the warehouses in Minnesota and Florida, USA, the sunglasses and watches are stored in Germany. The products from D&G, Gucci, Jimmy Choo, and a few other brands are stored in Jonkoping, Sweden, while most of the other Italian brands are stored in the warehouse in Italy.