Malo Elevated Cashmere High Neck Sweater

Thank you for shopping at THENEWSEOUL. We are delighted to offer free shipping on all orders. Below, you will find important information regarding our shipping policies to ensure a smooth and satisfactory shopping experience.


Delivery Time

• The delivery time to countries within the EU is 1-3 business days and 5-7 business days for countries outside the EU.
• All orders are typically processed within 24-48 hours from the date of purchase.
• Please note that shipping delays may happen due to unforeseen circumstances such as severe weather conditions or public holidays.

Shipping Method

• We ship worldwide shipping with DHL.
• We utilize reliable shipping carriers to deliver your orders safely and efficiently.

Order Status

• You will receive a confirmation email once your order has been placed successfully.
• Your tracking information will become available once your order has been dispatched.
• You will receive an email to help you keep track of the delivery status every step of the way.

Customer Support

• If you have any questions or concerns regarding your order, shipping, and delivery, please don't hesitate to contact us at contact@thenewseoul.com. We're available 24/7 to assist you every step of the way and ensure your satisfaction with our products and services.

At THENEWSEOUL, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@thenewseoul.com.

If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Returns shipped after the 14-days will not be accepted and shipped back to the original dispatch address. Please initiate any return requests within 14 days to ensure smooth processing.

We will provide you with the return labels to the designated warehouses. In order to ensure smooth and efficient returns, we want to make sure you are aware of the correct return address for designated warehouse.

Please be extremely careful when returning products and ensure that you use the correct return address corresponding to the warehouse from which you received the items. Sending returns to an incorrect warehouse location will result in a 20% restocking fee, as it incurs additional handling and logistics costs.

We value your business and are committed to providing you with the best service possible. Should you have any questions or need further assistance regarding returns or any other matter, please don’t hesitate to reach out to our customer support team.

You can always contact us for any return question at contact@thenewseoul.com.

Thank you for your understanding and cooperation.


Damages and Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

• Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. However, If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thenewseoul.com.

We accept MasterCard, Visa, Apple Pay, Paypal and American Express, Amazon, Discover, Meta Pay, Google Pay.

We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.


Debit at the dispatch of your order

• If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will be debited when we dispatch your order.
• If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.