At THENEWSEOUL, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@thenewseoul.com.
If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
Returns shipped after the 14-days will not be accepted and shipped back to the original dispatch address. Please initiate any return requests within 14 days to ensure smooth processing.
We will provide you with the return labels to the designated warehouses. In order to ensure smooth and efficient returns, we want to make sure you are aware of the correct return address for designated warehouse.
Please be extremely careful when returning products and ensure that you use the correct return address corresponding to the warehouse from which you received the items. Sending returns to an incorrect warehouse location will result in a 20% restocking fee, as it incurs additional handling and logistics costs.
We value your business and are committed to providing you with the best service possible. Should you have any questions or need further assistance regarding returns or any other matter, please don’t hesitate to reach out to our customer support team.
You can always contact us for any return question at contact@thenewseoul.com.
Thank you for your understanding and cooperation.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
- Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. However, If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thenewseoul.com.
